Headquartered in the heart of Toronto, Ontario, Canada. We
are centrally located to provide a timely shipping response
to destinations throughout Canada and the United States. Whether
you decide to order over the phone or
purchase online, we have the experience and industry expertise
to fill your order in a timely manner.
Simple:
Service, Selection and Speed. We strive to provide the best
customer service possible. We accomplish this by returning
questions within 24 hours either by phone or
info@thesmokingdonkey.com. If you need an answer
immediately, please do not hesitate to contact us by phone.
Delivery of Your Order:
All orders are shipped within 48 hours of being processed.
Delivery to the US will take between 12-14 business days delivered
to your door. Those who have not received their orders after
14 business days should notify us for immediate tracking. If your order
is not received to your satisfaction,
contact
us and we will remedy the problem at once.
Cancellations:
All cancellations of your order must be received NO LATER
THAN 12:00 PM (EST) THE NEXT BUSINESS DAY.
To notify us of a problem, simply send a copy of your order
confirmation, along with a brief description to:
info@thesmokingdonkey.com
**For all
e-mail
correspondence, please put your order number in the
'subject' line**
To order by phone please call toll free 1-866-552-4749
